Return Policy
Return Policy
At Tom Balding Bits & Spurs, every item is individually handcrafted with precision and pride. Because each piece is built to order or customized to your specifications, returns are rare—but we want you to be completely satisfied with your purchase.
Before You Order
We encourage customers to:
- Take advantage of our Trial Bit Program to ensure the correct fit and function before placing an order.
- Contact our office with any questions when ordering spurs, bits, or custom pieces. Our team is always happy to help guide your selection.
Returns
If a return is necessary, please contact us within 7 days of receiving your order.
- Items must be unused and in original condition for consideration.
- Custom mouthpiece widths or personalized items (including engraved or branded pieces) are non-returnable unless there is a defect or error on our part.
- All returns must be approved in advance by our office.
Once your return is received and inspected, we’ll contact you regarding approval and refund or exchange options. Shipping charges are non-refundable.
Contact Us
If you have any questions before or after ordering, please reach out to our friendly staff at
📞 307-672-8459 or ✉️sales@tombalding.com
We take great pride in the craftsmanship of every piece that leaves our shop and will always work with you to ensure you’re happy with your purchase.